Green Practices Guideline for Services Sector

Non-hazardous waste loss: Any leakage/spills along the waste stream before or after treatment process. Recycling: Process in converting waste materials into new materials or objects. Reporting period: The time span for which the instrument assesses the organisation. Unless required otherwise time span should be one year. 2.2. CONCEPTS Not applicable. 2.3. UNIT OF MEASURE 1. Percentage (%) of recycling of non-hazardous waste within the organisation. 2. Number of biogas capture facility 3. METHODOLOGY 3.1. DATA SOURCES Validation/certification/recognition: Refers to documents issued by third party that confirms performance and achievement in meeting certain standard or criteria. Monitoring records: Refers to documents/records used as evidence and primary data for the purpose of calculating the intended goals and targets. Examples of records that can be referred to are record of wastes generated, recycled, reused, repurposed, disposed. Example of CQI evidence including positive outcome to cost saving; OR profit generation; OR reduce environmental impact. Relevant contract agreements: Documents referred to as evidence for indicating mutual obligations between the parties. Examples are agreement made by the organisation with the intention to manage hazardous waste in a sustainable manner. Purchasing records and documents: Documents that serve as evidence of the organisation acquiring services or/and products/ systems. Installation/maintenance records: Documents that serve as evidence for installation and maintenance of technologies in the organisation. 3.2. DATA COLLECTION METHOD Observations: Observations are made during the site visit to understand the actual case scenario of the green initiative implementation within the boundaries of the organisation. Interviews: Interviews with respondent carried out to acquire insight of the processes/activities involved within the boundaries of the organisation. Questionnaires/surveys: A set of questions designed for respondent to acquire insight of the processes/activities involved within the boundaries of the organisation. Documents reviews: Documents reviewed during the site visit to support the observation. Evidence: 1. Initiative proposal: Business or project planning with budget allocation. 2. Evidence of initiatives: Dedicated space/storage of non-hazardous waste; purchasing record, or installation record; transportation record (e.g., no trips/schedule to transport the waste to dedicated disposal/recycling premise) presence of initiative/ unit/facility/equipment/system being validated. 82 GREEN PRACTICES GUIDELINE FOR SERVICES SECTOR