Green Practices Guideline for Services Sector

2. DEFINITIONS AND CONCEPTS 2.1 DEFINITIONS Research & Development (R&D): Activities that organisation undertakes to innovate and introduce new improvised products and services. Commercialisation: The process of bringing new products and services to market. Innovation: Innovation refers to activity that contribute to the creation of key products, services, or processes to reduce the harm, impact, and deterioration of the environment while optimising the use of natural resources. Products: Product innovation involves creating new products or improved versions of existing products that increase their uses or impact in green solution/environment. It applies the concept of green to the entire process of product innovation by increasing resource utilisation, efficiently promoting green production design, and positively promoting corporate financial performance. Services: Green service innovation includes elements such as green invention, environmental service portfolio, environmental service delivery, and environmental service design. Distinct from other service innovations, green service innovation focuses on environmental, social responsibility, and customer experience. Intellectual Property: Form of property that includes any tangible/ intangible creations of human intellect, green practices, or green innovation initiatives. Namely patents, copyrights, industrial design, utility innovation, trademarks, and trade secrets. Social innovations: New solutions (products/services/models/ markets/processes) that simultaneously meet a social need and lead to new or improved capabilities and relationships and better use of assets and resources. 2.2 UNIT OF MEASURE Not applicable 3. DATA SOURCE AND DATA COLLECTION METHOD 3.1 DATA SOURCES Innovation Management Procedure: Sets of policies, processes and procedures used by organisations to ensure fulfilment of tasks required to achieve operational objective for innovation (including financial success, safe operation, product quality, client relationships, legislative and regulatory conformance, and worker management). Organisational Structure: Refers to systems which outlines how innovation activities are formalised through functions within an R&D unit and within the boundaries of the organisations under evaluation. Product/Design/System/Solution Blueprint: Refers to related standard documents/record/proof of concept and pertaining innovation outcome. Project Charter: A document that describes an innovation project in its entirety that includes an overview, an outline of scope, an approximate schedule, a budget estimate, anticipated risks, and key stakeholders. Grant Proposal: A document proposing a research project requesting for sponsorship of that research. Grant Award Document: A written agreement between the organisation and a grantee as the official notification of grant approval with evidence for contractual grant reporting. Investment Records : Financial documents/records used as evidence for internal and external investment of technology or system which enables innovation process/research/practice/ development in the organisation. Intellectual Property (IP): Provisional IP application document/ e-filing document/published detailed of invention on intellectual protection within copyright, trademark, patents, geographical indications, plant varieties, industrial designs and semiconductor integrated circuit layout designs. 110 GREEN PRACTICES GUIDELINE FOR SERVICES SECTOR